Jennifer Ralston, CEO & President
HKPO Lean Six Sigma Experts
Jennifer Ralston is the CEO and President of HKPO Lean Six Sigma Experts. Ralston is a multifaceted executive with a unique blend of experience in C Suite mentoring and coaching, quality management, process improvement, process engineering, regulatory, pharmaceutical, quality auditing, software quality, project and program management, change management, business and strategic planning, innovation, entrepreneurialism, and lean six sigma. Ralston has worked with many Fortune 100 and Fortune 500 companies. Ralston is also an examiner, licensed affiliate and certified facilitator for the Shingo Institute – A leader in World Class companies.
Ralston has worked with American Red Cross Bio Medical Services Headquarters and Organ Transplant Team, Western Governors University, Smith Interconnect, Knorr Brakes, Roivant & Enzymt part of the Myovant Family, Volvo, Office of the Secretary of Defense (OSD), E&J Gallo Winery, Manulife, DALB, Paul Reed Smith Guitars, Title Source, Quicken Loans, Thomas Healthcare, Joe Corbi’s Wholesale Pizza, Tanner Health System, DLA Piper Law Firm, L-3, Rolls-Royce, The Department of Housing and Urban Development (HUD), Sysco, Aflac, Hollywood Casinos, The United States Department of Agriculture (USDA), Traditional Medicinals, United States Postal Service (USPS), the Naval Yard, Genentech part of the Roche Family, The Project Management Institute (PMI), Merck Pharmaceuticals, The Army, Reston Hospital, The National Security Agency (NSA), American Association of Blood Banks (AABB), Reston Hospital, Medical College of Virginia, University of Maryland Medical System, Georgetown University Cellular Engineering, Department of State Newborn Screening, and iJet Travel Intelligence. She has presented Quality Concepts to places such as the University of Cairo in Egypt, conducting an International Audit of the Vascera, in Cairo, Egypt in 2001. This was a unique opportunity to teach regulatory concepts to a pharmaceutical company overseas. Ralston has also won the American Red Cross Spirit of Excellence Award, which is an award for individuals that achieve major results.
During her time working for American Red Cross, Jennifer was the Director of Process Improvement for Biomedical Services at American Red Cross National Headquarters. She is a certified Master Black Belt, Lean Sensei, and managed the Red Cross’ Lean Six Sigma Program and Computer Simulations. Ralston began her seven (7) year career at Red Cross in 2002, serving as Senior Change Engineer, Change Management, Senior Quality Design Engineer, and Systems Design Engineering. She was also the organization’s first Black Belt and Master Black Belt in the Six Sigma program. In this role, she introduced and implemented Six Sigma and Project Management tools in support of the continuous improvement program and in compliance with FDA regulations, applicable laws, cGMP, CLIA/CMS, as well as AABB, JCAHO and ISO Standards. Ralston is also an auditor for several organizations such as AABB, CAP and ISO. She has also trained with the American Society of Quality as a Certified Quality Auditor and Certified Quality Engineer. Ralston has also worked as a Clinical Technologist, Medical Technologist and Microbiologist when she first started her career in Health Care which later changed to a career in Quality and Process Improvement after she decided not to go to Medical School to be a pediatrician.
- Lean Enterprise & Standard Work Replication
- Lean Six Sigma & Design for Six Sigma
- Business & Strategic Planning
- Supplier Management & Procurement
- IT & Project Management
- Regulatory Compliance, FDA Experience
- Process and Product Design
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