Position Reports to General Manager
Monday through Friday 8:30 am to 5pm
Salary Range: $70,000 to $75,000

Essential Functions:

1. Plan, direct, and coordinate all quality assurance programs

Responsibilities

1. Manage Quality Assurance staff

2. Maintain and enhance the quality management system per ISO

3. Represents Marlin Steel in all ISO Audits

4. Conducts annual management reviews per ISO

5. Develop quality systems with vendors and suppliers

6. Maintain quality database and reporting

7. Analyze quality results and provide feedback or support to production management or staff

8. Communicate quality control information to all relevant organizational departments, outside vendors, or contractors

9. Facilitate organization’s continuous improvement activities

Qualifications

1. 7-10 years of experience working in a Quality role in a manufacturing environment

2. Strong problem-solving skills, teamwork, and leadership skills to overcome obstacles

3. Ability to work in a dynamic environment and under the pressure of deadlines

4. Must possess strong attention to detail

5. Strong written and verbal communication skills

6. Proficient in Microsoft Office Products

Preferred Qualifications:

1. Production and processing – knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods

2. ISO 9001

3. Experience with QuickBooks and ERP systems

4. Access Database experience

5. Leadership experience, role will have at least 1 direct report to start.

2648 Merchant Drive
Baltimore, MD 21230-3307

Phone (410) 644-7456
Fax (410) 644-7457

www.marlinsteel.com

Gabrielle Silgalis, HR Manager
GSilgalis@MarlinWire.com

Full-time
Salary: $46,000.00 /year

Tulkoff Food Products proudly manufactures over 400 unique quality condiments, dressings and sauces for retail, food service, industrial and private label customers throughout North America.

We have an opening for an experienced Food Technologist to join our team! The Food Technologist is responsible for innovating and developing new product concepts, prototypes, and processes in response to customer or internal objectives and focuses on the development of mayonnaise, sauces and condiments as well as technical advice in developing minor ethnic food products.

This position is responsible for conceptual development, formulation, process, implementation, validation, continuous management and improvement, and delivering the required margin for customers and the business.

HOURS: 8:00 AM - 4:30 PM

The Food Technologist will be responsible for innovating and developing new product concepts, prototypes, and processes in response to customer or internal objectives and focuses on the development of mayonnaise, sauces and condiments as well as technical advice in developing minor ethnic food products.

The Food Technologist is responsible for conceptual development, formulation, process, implementation, validation, continuous management and improvement, and delivering the required margin for customers and the business.

ESSENTIAL JOB FUNCTIONS

• The Technologist will be responsible for innovating and developing new product concepts, prototypes, and processes in response to customer or internal briefs and manages focused development of new products to deliver the required margin for customers and the business.
• This position creates formulas/recipes for commercialization and costing; adapts formulas to production.
• Creates samples for external customers in a timely manner and will maintain concise documentation of formulas and work papers.
• Provides formulas and batching information for costing and material sourcing.
• The Technologist presents new product and process facts and ideas clearly, accurately and persuasively to customers internally and externally and cross-functionally.
• Plans, organizes and controls resources to deliver products and processes to an agreed quality and timescale.
• Tests products shelf life and sensory evaluation.
• Tests products and develops specific processing methods, leads product scale-up and start-ups as necessary.
• Works with operations on initial production runs and as needed to maintain product quality levels and conducts core ingredient research, development of new products, cost and quality improvements to current products, shelf life improvement and new product research.
• Confers with vendors, process engineers, chefs, flavor experts, packaging and marketing specialists to understand available technology and provide ideas, solutions, and alternatives to meet food safety, quality, costs, and customer requirements.
• Maintains an awareness of market food trends and comparative products from all major retailers/competitors and recommends product development ideas in line with those trends and coordinates interdepartmental activities; seeks mutual agreement on problems involving coordination.
• Provides technical support to production including co-packer to achieve quality and productivity goal.
• Maintains filing system updates and validations, facilitating quality assurance, operation optimization and technical advice.
• Supports QA&QC groups.
• Works cross functionally with QC, marketing, sales, operations, maintenance, business development, ROSS system control, etc.

QUALIFICATIONS

• BS degree in food science, food technology or equivalent major.
• Required a vast knowledge of food science and formulation as well as manufacturing process.
• 3 – 5 years experience in the food industry, specializing in condiments.
• Excellent communication skills.
• Fluent in Microsoft, nutrition labeling software.
• FDA regulations, 21 CFR, food labeling, acidified food and thermal processing
• Critical thinking and fast adaption skills
• Passion for food

Tulkoff Food Products is a family owned company offering a generous benefit package that includes medical, dental and vision insurance, 401k with an 8% employer match, paid time off, employer paid life insurance, flexible spending account, participation in a local Credit Union and other voluntary benefits.

Click here to apply: https://www.indeedjobs.com/tulkoff-food-products/jobs/841e5cd5721a5e9302db

Title:  Shift Superintendent 
Department:  Operations
Reports To:  Operations Manager
Location:  Williamsport
Classification:  Exempt, Full-Time

Position Summary

Supervises and coordinates all resources and activities of the production areas for the 2^nd shift team.  Responsible for the management of production labor, generating management tools to efficiently produce product in a cost-effective manner. Manages safety programs, training programs, quality, and continuous improvement programs for all 2^nd shift production departments.

Essential Job Functions and Accountabilities

·         Provide leadership to 2^nd shift to meet quality and production schedules.

·         Contribute to the effective management of the company through development of short and long term production goals.

·         Ensure to enhance quality as well as reduce waste

·         Utilize external and internal VOC to evaluate or enhance processes

·         Facilitate root cause problem-solving procedure to all functions

·         Execute standard work and develop SOP’s

·         Continually improve safety, quality, and delivery metrics with a concentration on customer satisfaction

·         Prioritize and coordinate multiple projects’ needs and resources to meet deadlines

·         Recommend and institutes lean improvements in work procedures, which improve production, product quality, scrap reduction, and worker efficiency

·         Perform administrative duties of personnel following company policies.

·         Provide training, development, motivation, and teamwork discipline for all supervisory and production personnel.

·         Collect, tabulate, and evaluate all necessary production figures for reporting needs.

·         Evaluate production methods, quality methods, and safety methods for continuous improvement.

·         Work closely with the Operations Managers to achieve plant goals.

·         Oversee plant functions in the absence of the Operations Managers.

·         Ensure all personnel are trained in safety issues for a safe working environment.

·         Provide oral and written communication paths for all three-production shifts

·         Must be able to interact effectively with people at all levels of the company and be a team player.

·         Possess the ability to get people involved in getting objectives accomplished.

·         Evaluate production methods, quality methods, and safety methods for continuous improvement.

·         Identify improvement opportunities and perform under minimal supervision to attain results as well as process enhancements

• ·         Ensure entire team members are properly trained, resourced, supplied and managed to attain strategic objectives.
• ·         Provide and keep all tools necessary for production in good working order.  Purchase tools as needed.
• ·         Works closely with the quality manager.

Knowledge, Skills and Abilities

• Experience with Quality systems. 
• Lean /Six Sigma implementation experience a preferred.
• Demonstrated experience of 5-10 years of production supervisor responsibility
• Demonstrated experience in a leadership role.
• Excellent written and oral communication skills.
• Self motivated.  Able to work with minimal supervision

Educational & Certification

·       Bachelor’s degree in an appropriate technical discipline with 3-7 year’s experience is preferred. 

·       An Associate’s degree with greater relevant experience is also acceptable.

·       Lean/Six Sigma certifications from an accredited source.

Submission Process:
Qualified applicants are asked to submit cover letter and resume, including salary requirements to:

Beth Taylor, SPHR
Human Resource Manager/Safety Coordinator

Caldwell Manufacturing Company
Website: www.caldwellmfgco.com
9850 Prosperity Lane
Williamsport, MD 21795

Caldwell Manufacturing Company NA, LLC is committed to the policy of Equal Employment Opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, veteran status or status as a member of any other protected group or activity.

Title:  Plant Manufacturing Engineer
Department:  Manufacturing
Reports To: Manufacturing Engineering Manager
Classification:   Exempt, Full Time
Date Opened: 8/17/20

Position Summary

Support automation equipment runoff and ensure successful transfer of plant automation from engineering commissioning to operational ownership.  Deploys strong technical systems processes and programs to ensure ongoing excellence without deterioration.  Design, develops, recommends, implements production tooling and fixtures, equipment upgrades and replacements for automated equipment and systems.  Analyzes current manufacturing processes to identify continuous improvement opportunities.  Works with manufacturing on facility layouts to accommodate new and upgraded equipment and production lines to ensure the most efficient systems in throughput, material flow, etc.  Assists in assembly, testing, debugging, and commissioning of models, prototypes, and production units.

Essential Job Functions and Accountabilities

• Investigates improvement potential in design, manufacturing and assembly of components or products
• Recommends and implements changes to improve performance (i.e. machine throughput, quality levels, delivery lead times, line takt time, etc.) and reduce overall plant costs
• Specifies and coordinates the development and fabrication of tooling, equipment, etc. to support continuous improvement initiatives
• Expedites design, system, and component delivery to meet project requirements
• Identifies and reports deviations from specifications, timing issues, and difficulties with meeting performance objectives
• Produces accurate documentation, operating procedures, and provides operator training for production tooling and equipment
• Conducts pre-installation site assessments and manages equipment utility installations
• Engages and provides constructive input during all design phases of automation and manufacturing equipment
• Heavily involved in commissioning of automation and manufacturing equipment, including debug, root cause analysis, problem solving and implementing sound solutions
• Reviews and understands detailed specifications and plans
• Prepares detailed designs according to specifications
• Produces project supportive documentation, i.e. drawings, schematics, layouts, etc. which comply with drawing procedures and other engineering controls
• Works closely with manufacturing staff and product engineering
• Generates project justification documentation
• Produces and manages project timelines, schedules, etc.
• Supports maintenance with information regarding installation, troubleshooting, and adjustments
• Calculates performance, outputs, limits, energy usage, etc.
• Always conscious of safety in all activities
• Estimated 5-10% travel to other facilities

Knowledge, Skills and Abilities

• A minimum of 5 years experience successfully implementing automated equipment and continuous improvement projects within a hands-on manufacturing environment
• Demonstrated ability and “hands-on” experience with troubleshooting automated assembly systems
• Knowledge of implementing pneumatic, hydraulic, motorized, and/or robotic systems for the use of in-house automated manufacturing and assembly systems
• Effective communication skills including technical writing
• Sound mechanical/manufacturing design capability (GD&T, CTF, CTP, DFM, etc.)
• Strong problem-solving capabilities using root cause analysis, etc.
• Understanding of Lean Manufacturing and SPC ideologies
• Knowledge of metal working, forming, stamping, etc. a plus
• Understanding the implementation of control systems, i.e. PLC’s, Servos, etc., in automation systems a plus

Educational & Certification Requirements

• Bachelor of Science in Manufacturing Engineering or related technical discipline
• Green and/or Black Belt certified in Six Sigma/Lean Manufacturing a plus

Software Skills

• 3D CAD Skills, preferably SolidWorks
• 2D CAD Skills, preferably DraftSight and/or AutoCAD
• Proficient in use of MS Office Suite
• Project Management Tools, Smartsheets, MS Project or equivalent

Submission Process:
Qualified applicants are asked to submit cover letter and resume, including salary requirements to:

Beth Taylor, SPHR
Human Resource Manager/Safety Coordinator

Caldwell Manufacturing Company
Website: www.caldwellmfgco.com
9850 Prosperity Lane
Williamsport, MD 21795

Caldwell Manufacturing Company NA, LLC is committed to the policy of Equal Employment Opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, veteran status or status as a member of any other protected group or activity.

At Terumo Cardiovascular, we develop, manufacture and distribute medical devices for cardiac and vascular surgery with an emphasis on cardiopulmonary bypass, intra-operative monitoring and vascular grafting. This includes a full-line of perfusion products, endoscopic vessel harvesting products and surgical stabilization products.

Our mission is to work as a team to save one more life, today and every day. We do this by providing lifesaving technology to cardiac surgery teams around the world.

This position will have responsibility for Operational Excellence work streams and will help lead the organizationÕs capability in knowledge and understanding of metrics and measurements which impact the total performance of the organization. This position is responsible for leading the investigation, planning, and implementation of the more complex improvements in and/or additions to current products and manufacturing processes that directly affects safety, quality and productivity. As the scope of this initiative is plant-wide, you will collaborate with all functions and departments, at all levels, as well as other sites.

1. In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

2. Ensure that the Operational Excellence methodology is utilized to drive sustainable manufacturing and business process improvements that optimize capacity, reduce lead-time, minimize inventories, maximize fill-rates, process flow, and productivity.

3. Monitor and control programs, identify issues and ensure they are resolved.

4. Initiate lead and champion lean projects, i.e., Lean Production, Lean Support, with the Production, Process Development, Manufacturing Engineering and support functions, and work with local management to help create the Lean Vision for the plant.

5. Lead facility layout and design projects with the Process development, Engineering and the Production, Facilities and Manufacturing Teams. This includes creating designs, updating drawings, process flows, & Value Stream Maps that clarify and/or resolve relevant operational issues.

6. Provide engineering expertise to identify and lead value improvement and waste elimination projects for the manufacturing and overhead areas that drive plant and company performance improvements while championing the development and advancement of the lean culture within the organization.

7. In conjunction with the Site/functional staff and change management teams, translate these strategic imperatives into specific projects, measures, and timelines that will drive execution.

8. Develops an implementation plan, conducts risk assessments and develops contingency plans to accommodate unforeseen events. Recognizes and removes barriers to project completion. Recognizes the broader implications of actions and proposals on the overall business. Support production in the creation of visual staffing plans, lean deployment, and standard work sequencing and production task time adherence.

9. Assign, delegate and assist in the completion of engineering tasks or projects to engineers.

10. Responsible for leading projects of varied scope, which include overseeing the department Associates in the implementation of new or modified equipment, products, or processes.

11. Participates in project performance team meetings in order to provide ideas, methods, or processes for performance improvement.

12. Utilizes the systems and processes in place to attract, develop, engage, train and retain talented Associates; creating a work environment where Associates can realize their full potential, thus allowing the organization to meet business needs.

13. Performs other duties as assigned.

Qualifications

Requires a four-year college degree in Industrial or Process Engineering or related field and eight years of experience in medical device Manufacturing Engineering, Industrial Engineering and/or Sustaining Engineering with a minimum of three years supervisory experience. Advanced degree (MS) is preferred with a minimum of six years of experience in medical device Manufacturing Engineering, Industrial Engineering and/or Sustaining Engineering with a minimum of three years supervisory experience.

https://jobs.lever.co/terumo/c6df9d2d-b1ff-404d-bd80-118e6b2bd63d

At Terumo Cardiovascular, we develop, manufacture and distribute medical devices for cardiac and vascular surgery with an emphasis on cardiopulmonary bypass, intra-operative monitoring and vascular grafting. This includes a full-line of perfusion products, endoscopic vessel harvesting products and surgical stabilization products.

Our mission is to work as a team to save one more life, today and every day. We do this by providing lifesaving technology to cardiac surgery teams around the world.

1. In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

2. Serves as the process owner for Document & Record Control, Internal Audits, & CAPA which includes responsibility for ongoing management, maintenance and continuous improvement of each system, including processes and procedures.

3. Establish and implement strategic direction for the CAPA, Document Control, Change Control and Internal Audit programs that are aligned with business and quality initiatives and in compliance with all regulatory requirements.

4. Provide oversight for daily operation of the CAPA department, Document Control, Change Control and Internal Audit Departments. This includes providing guidance and direction of the CAPA functions by means of staff performance feedback, evaluation and development to ensure staff understand and are competent to perform their roles and responsibilities and are in compliance with required procedures

5. Develop, implement, maintain and continuously improve Ann Arbor site external inspection processes (processes for hosting external inspection)

6. Support and monitor the annual Site Quality Plan improvement efforts.

7. Support the Management Representative as Quality Systems expert and support for regulatory/notified body inspections, customer audits and other third party Quality System evaluations.

8. Author, change, and update site Quality Manual and QA procedures as applicable.

9. Support preparation, coordination and delivery of the site management review.

10. Develop and maintain expertise in current industry CAPA, Documentation and Change Control, and Internal Auditing, including understanding of current technologies and trends, through actions such as professional memberships, attendance at conferences and/or seminars, subscription to trade magazines, etc.

11. Prepare and analyze CAPA and Quality System data as required. Provide input data, including trending, for site, and Corporate Management Review.

12. Perform other duties as assigned.

13. Utilizes the systems and processes in place to attract, develop, engage, train and retain talented Associates; creating a work environment where Associates can realize their full potential, thus allowing the organization to meet business needs.

Qualifications

Requires a four-year college degree and a minimum of eight years of experience working in a combination of quality systems and CAPA in a regulated medical device, manufacturing, biotech, or pharmaceutical environment, of which a minimum of two years must be supervisory experience. Master’s degree preferred. Experience with Six Sigma Process Excellence tools, training, and/or certification preferred. Intermediate computer software skills, i.e. Microsoft Office.

https://jobs.lever.co/terumo/2640dea6-0a1a-427d-9b4d-3f4f7e64ad82

Those who join Emergent BioSolutions feel a sense of ownership about their future. You will excel in an environment characterized by respect, innovation and growth opportunities. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect life.

JOB SUMMARY

The Industrial Engineer Program Manager, Operational Excellence supports the development and deployment of the site OE strategy. This individual works with a broad range of Emergent leadership, management, staff and stakeholders to drive process improvement, the development of Emergent OE capabilities, and support efforts dedicated to Emergent’s OE/Lean business and cultural transformation.

ESSENTIAL FUNCTIONS

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Leads and drives OE-related practices and interventions, in particular those associated with Tier 1-3 meeting effectiveness, problem-solving, waste reduction and first-time-right execution.

Introduces, facilitates, trains and assures sustainability of 6S practices across all physical work spaces.

Act as a coach mentor on Lean Continuous Improvement culture, techniques and best practices.

Provides advice and support to leadership in the selection and prioritization of site OE deliverables and projects.

Facilitates the development, training and implementation of Lean Transformation Roadmap activities.

Execute communication strategy in support of the site’s Operational Excellence culture.

Acts as Project Manager for planning and execution of Operational Excellence projects leading cross-functional teams of site leaders, management and subject matter experts.

Facilitates Operational Excellence activities and Kaizen events.

Facilitates the Hoshin planning process and incorporates Lean Transformation roadmap capabilities into Hoshin plans.

Provide advice and guidance to site management on the effectiveness and efficiency of site Operational Excellence activities.

Act as a change agent promoting excellence and innovative thinking with employees at all levels of the organization.

Facilitates and manages cross functional projects and kaizen events.

Design and deploy sustainable systems for tracking and reporting of results from Operational Excellence activities, including progress to plan and financial impacts.

Participates as a member of the Operational Excellence Core team with representatives from all sites.

Support peers at other sites in Operational Excellence deployment.

Support the harmonization of Operational Excellence systems across sites.

Leads and supports cross-functional Operational Excellence training and development.

Develop, maintain and analyze Operational Excellence reporting metrics.

The above statements are intended to describe the nature of work performed by those in this job and are not an exhaustive list of all duties. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time which reflects management’s assignment of essential functions.

III. MINIMUM EDUCATION, EXPERIENCE, SKILLS

Bachelor’s degree in engineering, business, or science with demonstrated practical experience with Lean fundamentals and Lean Strategy deployment. Equivalent combination of skills, training, and experience considered

Has served 3-5 years in a full-time dedicated OE role

3 to 5 years’ experience in deploying or managing projects in a regulated environment such as cGMP

Strong facilitation and presentation skills

Strong written and oral communication skills

Demonstrated skill and experience in problem solving and analysis

Solid knowledge of lean concepts and tools

Ability to produce results through influential authority

Ability to read and understand a P&L statement

Strong interpersonal coaching skills

Strong skills in adapting lean tools to suit operational requirements

PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT CHARACTERISTICS

The physical/mental demands are representative of those that must be met by an individual to successfully perform the essential functions of the job.

The work environment characteristics described here are representative of those an individual would encounter while performing the essential functions of the job.

https://careers.emergentbiosolutions.com/job/Baltimore-%28Camden%29-Program-Manager%2C-Operational-Excellence-MD-21230/665780200/?locale=en_US

At Terumo Cardiovascular, we develop, manufacture and distribute medical devices for cardiac and vascular surgery with an emphasis on cardiopulmonary bypass, intra-operative monitoring and vascular grafting. This includes a full-line of perfusion products, endoscopic vessel harvesting products and surgical stabilization products.

Our mission is to work as a team to save one more life, today and every day. We do this by providing lifesaving technology to cardiac surgery teams around the world.

This position is responsible for developing, administering, evaluating and managing various human resources programs and activities. May assist with activities that could affect the Quality System, such as administration of quality documents.

1. In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

2. Administer AAP/EEO requirements/record keeping compliance.

3. Exercise discretion, judgment, confidentiality, professionalism, and tact in dealing with all issues.

4. Assist in conflict resolution for work-related issues.

5. Monitor and manage FMLA and other leaves of absence in accordance with company policy.

6. Partner with Associates and management to communicate various Human Resources policies, procedures, laws, standards and government regulations and ensure compliance.

7. Manage hiring process fill open positions in a timely manner. Qualify candidates through face to face interviews, applicant testing, and background checks necessary to comply with regulated industry standards. Use web-based recruiting technology (including applicant tracking systems). Coordinate and process HR-related forms such as new hire paperwork, drug and pre-employment background screening and status changes.

8. Administer and conduct Associate new hire orientation, benefit introduction, Associate policy introduction and education, and general procedures utilized at the plant.

9. Assist with Associate training as needed.

10. Perform other duties as assigned.

Qualifications

• Requires a four-year college degree and a minimum of three years of human resource experience, Intermediate computer software skills, i.e. Microsoft Office.

https://jobs.lever.co/terumo/7e297bd8-9eb2-44bb-8753-38370392e0c2

Summary/Objective 

The Technical Support & Training Manager is accountable for the development of relationships with the customer and dealer base with regard to the RMA (Return Material Authorization) program as well as Training appropriate for that population.   They are accountable for managing, assisting, motivating and supporting those on the Repair team, in order to get results for our customers, and ultimately increase sales. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Develops and implements industry specific training plans to accommodate corporate goals.
• Provides time critical technical support to the field organization of Dealer Service Technicians and Regional Sales Managers in the Americas together with the Repair/Service Technician & Returns Coordinator
• Conducts needs analysis and confers with managers and supervisors to determine training needs for the North American Training and Resource Center (NATRC).
• While collaborating with overseas colleagues, formulates training policies, programs, and schedules, based on knowledge of identified training needs, changes in products, procedures, or services.
• Selects appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures or demonstrations.
• Manages, oversees and delivers the training of all Dealer Service Technicians for all PMCs in the Americas.
• Manages, oversees and delivers the basic service training of End Users for all PMCs in the Americas.
• Develops and maintains curricula for all courses offered by the NATRC.  Conducts off-site training and technical support from time to time as required. 
• Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials in concert with Engineering and Product Management.
• Provides feedback to company’s product design team so that products can be tailored to end user needs.
• Keeps in contact with customers and other relevant parties within the market (relationship management)
• Maintains knowledge of the industry and reports all relevant market and product technical developments to appropriate parties
• Represents company at trade association meetings to promote product.
• Participates in marketing events such as trade shows.
• Physically demonstrates and explains the operation and use of products.
• Emphasizes product features based on analyses of customers’ needs, and on technical knowledge of product capabilities and limitations.
• Provides direct support to internal and external customers in need such as training on product use and company approved demonstration.
• Provide customers and dealers with ongoing product and technical support. 

Competencies

• Strong communication skills – Communicates with all levels of organizations appropriately.  Knows when written or verbal dialog is most efficient and effective.
• Technical skills – Mechanically inclined; adept with all manner of hand tools, able to troubleshoot technical problems.
• Customer Service skills - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Organizational skills - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans
• Active listening skills – Gives full attention to what other people are saying, takes time to understand the points being made, asks questions as appropriate, and does not interrupt at inappropriate times.
• Relationship building – Develops constructive and cooperative working relationships with others, and maintains them over time
• Social & Cultural Perceptiveness – Is aware of others' reactions and has empathy towards why people may react in certain ways.
• Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Teamwork – Knows that things can turn out better when you work as a team.  Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Attention to Detail – Demonstrates accuracy in all matters.  Is timely, precise, and efficient with commercial communication and documentation.  

Supervisory Responsibility

This position has supervisory responsibilities for a small team. 

Work Environment

This job largely operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  This position will also be occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk and hear. The employee will be required to demonstrate or repair tools which can involve lifting and/or moving items over 40 pounds. During trainings, this individual will be required to stand for long periods of time.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5:00 p.m. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:00 a.m. to 4:00 p.m. 

Travel

This position may require up to 5% travel.  Some of the travel may be on the weekends, and involve international travel. 

Required Education and Experience

• B.A or B.S. degree (In lieu of a Bachelor’s degree, a high school diploma/GED and a minimum of 5 years of applicable experience will be considered.)
• Experience in planning and executing training events
• Experience developing training curricula and developing relationships with customers
• Technical affinity with and a knowledge of hydraulics and mechanics
• Hands-on technical rescue knowledge a plus
• Excellent presentation skills
• Excellent communication skills.  Bilingual speakers are a plus.
• Knowledge of MS Office, including but not limited to; Word, PowerPoint, Excel, Outlook.
• Minimum of 5 years of professional experience

Job posting / the place to apply is here:  https://www.ziprecruiter.com/job/4758b0ff

The Business Systems Analyst will apply proven communication skills, problem-solving skills, and knowledge of best practices related to the manufacturing execution processes to directly collaborate with groups such as finance, sales, manufacturing and warehouse to understand their procedures, process flows and implement standard processes and/or new features in ERP, MES, MRP, process yield analysis, etc. systems for greater efficiency, control, productivity and speed. This particular BSA role is to focus on the engineering, assembly, and manufacturing areas, especially with MES, interfaces and customization to ERP (job status, MRP, parts, BOMs), and ancillary systems (yield management, job control, process optimization, maintenance, machine interfaces, data collection and IoT). Provide guidance and training as necessary to other team members with the goal of process improvement and overall solution quality. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices related to the manufacturing execution processes.

Responsibilities Include:

• Lead business process improvement initiatives

• Work with stakeholders to capture, define, and document business integration requirements.

• Educate customers on standard business processes and technical solutions and provide them real world scenarios of usage.

• Conduct research on processes and tool sets that will improve the productivity and quality of the business.

• Build and maintain technical trusted advisor relationships for the successful adoption and deployment of products and technologies.

• Learn and understand business plans and objectives, aligning project goals and plans appropriately. Ensure the client receives expected project deliverable's as identified in the scope of the project and meet and/or exceed quality assurance standards.

• Deliver completed projects within estimated hours, by established completion dates, and within the approved budget. Regularly communicate project status to all stakeholders.

• Manage user, management and project team expectations. Promote project stakeholder satisfaction by addressing issues in a timely manner.

• Establish and maintain positive working relationships with users, project team members, and IT.

• Works with developers, support and service providers to install and support software, interfaces, customization's, and reports.

• Participates actively with users in software selection, design, and implementation efforts

• Manages software implementation and upgrade efforts, and IT-related user training

• Support data analysis to understand and improve process flows.

• Provides team support, working with project managers and project teams.

• Assist others in achieving project plan deliverable's as needed.

Requirements and Qualifications:

• Excellent working knowledge of discrete capital equipment manufacturing order to cash processes.

• Extensive experience and understanding of manufacturing execution system in a manufacturing and product engineering environment, including implementation, upgrades, and support functions

• Ability to develop and maintain strong working relationships both internally and externally

• Ability to communicate business benefit of technical solutions/decisions.

• Ability to collaborate with cross functional teams, integrate solutions, and handle data conversions and migrations.

• Ability to multi-task and prioritize activities

• Leadership courage and conflict resolution skills

• Analytical and problem-solving expertise

• Ability to collaborate and function in a team environment

• Customer and quality focused

• Interpersonal, communication and organizational skills

• Ability to foster teamwork

• Experience in Agile/Scrum concepts.

• Familiar with organizational change management including end user training.

• Have strong presentation and requirements elicitation skills.

• Support key strategic initiatives.

• Perform other duties as assigned.

• Able to manage and complete multiple concurrent projects with aggressive deadlines

• Experience with Infor XA, preferred, but not required.

Work Environment

Work is typically performed in a standard office setting working at a desk or table on a level surface. 25% travel may be expected.

Working Location: BWP-Hunt Valley, MD

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