workshop will provide an overview of lean concepts, and their application to
office and service processes. The
participants will be introduced to the various lean concepts, and be given the
opportunity to apply them in a simulated office. The participants will be able to measure the
impact of their improvement effort.
With use of
the simulation, the participants will also gain the experience of an actual
office kaizen event. Together, the group
will identify ideas for improvement.
Decisions must be quickly agreed upon.
Then, the group will be broken into smaller groups to implement their
ideas. Strict time expectations will be
given for the implementation.
tools are broken into two groups. The
first group to be covered prior to Round 2 constitutes the “basics” – standard
work, quality at the source, workshop organization, visual controls, people
involvement, and batch reduction.
Typically, these are concepts that can be quickly implemented (less than
30 days) in an actual office environment.
No extensive Information Technology (IT) efforts are required. At the
end of Round 2, the participants will witness the benefits of implementing the
covered prior to Round 3 include pull, flow, leveling, and management timeframe
or “pitch”. These constitute the more
advanced concepts. These tend to be more
difficult for people to understand and apply in an office environment. At the
end of Round 3, the participants will witness the benefits of implementing the
more advanced concepts.
NOTE: This workshop is offered in conjunction with
the MWCC's 2013 Mid-Atlantic Lean Conference.
If you do not plan to attend the conference, register for the workshop
here. If you will be at the conference, you
can add this workshop to your registration for an additional fee. More information and registration for the
Mid-Atlantic Lean Conference is available at www.regonline.com/2013midatlanticleanconference.
Facilitator: Drew Locher is President of
Change Management Associates (CMA).
Since 1990, CMA has been providing Enterprise Excellence and
Organizational Development services to organizations from a wide variety of
industries including manufacturing, healthcare, financial services, distribution,
government, and transportation. He has authored four books and is a two-time
Shingo Prize recipient. He has been a faculty member of the Lean Enterprise
Institute (LEI) since 2001. Drew is a
frequent presenter at conferences in the U.S. and abroad.